Customer Service
Questions, feedback, or support requests related to any of our projects (Italian Flashcards, LapPacer) or to a Stripe purchase or donation can be sent to [email protected]. We aim to respond within 2 business days.
Goods and Services
All of our projects are digital software (web apps and a mobile app) — we do not sell or ship any physical goods, so no physical return process applies.
Refunds and Disputes
All Stripe payments on our sites are optional donations or one-time purchases of digital app features; because delivery is instant and digital, purchases are generally final. That said, if something was charged in error, a purchase didn't work as described, or you're unhappy with a purchase for any reason, contact us at [email protected] within 14 days of the charge and we will work with you in good faith, which may include a full or partial refund at our discretion. If you believe a charge is unauthorized or fraudulent, please contact us first so we can resolve it directly — we're glad to help before you need to file a dispute with your bank or card issuer.
Cancellations
We do not currently offer any recurring subscriptions — all purchases are one-time. If that changes, cancellation instructions will be posted here and any active subscription can also be canceled at any time by emailing [email protected].
Legal and Export Restrictions
Our apps and this site are intended for general audiences and are not subject to any special export or legal restrictions. Use of our apps and payment processing is also subject to Stripe's terms for buyers.
Promotions
We do not currently run any discounts, coupons, or promotional offers. If we do in the future, the specific terms and conditions of that promotion will be posted here and/or on the relevant project's page at the time it runs.